Report a problem. Track its resolution.
Report maintenance, infrastructure, safety, technology and operational issues affecting Ministry-managed schools, dormitories, departments and offices — and follow what happens next.
You do not need an account to report a problem.
Is someone in immediate danger?
This portal is not an emergency service. For fire, medical or police emergencies, or any immediate threat to safety, contact the relevant emergency service directly.
Public service
Report an issue
Tell us what happened and where. Attach photos if you can. You will get a tracking number by email.
About 3 to 5 minutes
Public service
Track your report
Enter your tracking number and the email address you used when you submitted the report.
For authorised Ministry personnel
Ministry staff portal
Review assigned reports, update progress, communicate with reporters and monitor resolution timelines.
Reports are reviewed by the responsible Ministry office and routed to the appropriate team.
How it works
Four simple steps, from reporting a problem to following its resolution.
- 1
Verify your email
Confirm your email with the 8-digit code we send. No password to create or remember.
- 2
Describe the problem
Tell us the region, place and what happened. Add up to three photos if you can.
- 3
Receive a tracking number
We email your tracking number and route the report to the responsible Ministry team.
- 4
Follow its progress
Return any time with your tracking number to see updates — no need to call an office.
Ministry officers may add updates as the work progresses. You can return at any time to check on your report without calling an office.
What can I report?
Anything affecting a Ministry-managed facility. These are common areas — the category is only a guide, and you can still describe an issue that doesn’t fit neatly.
- Buildings and facilities
- Water and sanitation
- Electricity
- Technology
- Safety concerns
- Dormitories
- School resources
- Operational services
- Other Ministry facilities
Frequently asked
Do I need an account?
No. You verify your email with a one-time code — there is no password to create or remember. Access lasts two hours in the same browser.
How do I check on my report later?
Use the tracking number we email you, together with the email address you reported from, on the “Track your report” page.
Can I add more information after submitting?
Yes. The original report becomes part of the official record and cannot be edited, but you can add follow-up information at any time.
Who can see my report?
Only the responsible Ministry office. Your photos, personal details and internal Ministry notes are never shown publicly.
Privacy: your personal information is used only to manage the report you submit and to keep you informed of its progress.