Critical Issues Reporting Platform
Report a problem.
Track its resolution.
Report infrastructure, safety, technology and operational issues affecting Ministry-managed schools, dormitories, departments and offices across Guyana.
No account required to submit a report
- Report
- Route
- Track
- Resolve
Is someone in immediate danger?
This platform is not an emergency service. For fire, medical, police or an immediate threat to safety, contact the appropriate emergency service directly.
What do you need to do?
Public service
Report an issue
Tell us what happened and where. Attach photos if you can. You will get a tracking number by email.
About 3 to 5 minutes
Public service
Track a report
Check updates using your tracking number and the email address you reported from.
For authorised Ministry personnel
Ministry staff
Review assigned reports, update progress and monitor resolution timelines.
How it works
One continuous journey, from reporting a problem to following its resolution.
- 1
Report
Describe the problem and where it occurred. Add up to three photos if you can.
- 2
Verify
Confirm your email with a one-time 8-digit code. No password to create or remember.
- 3
Route
The report is automatically directed to the officials responsible for acting on it.
- 4
Track & resolve
Follow progress any time with your tracking number, until the issue is resolved.
No password or account required.
Your report doesn’t disappear into an inbox
Reports are routed to the officials responsible for investigating and resolving the issue, while Ministry oversight teams can monitor progress.
Officials a report may be routed to
- District Education Officer (DEO)
- Regional Education Officer (REdO)
- Regional Executive Officer (REO)
- Ministry of Education Help Desk
- Ministry of Education Inspectorate Unit
Report submitted
You receive a tracking number by email.
District & regional officials
Routed to the officers responsible for the school and region.
Ministry Help Desk
Tracks every issue from submission through resolution.
Inspectorate oversight
Provides oversight of the entire system.
From report to resolution
Every report receives tracking information so its progress can be followed from submission through resolution.
- Routed to responsible officials
- Progress can be tracked
- Ministry oversight
- No public account required
Important for headteachers
This platform is the official medium for reporting issues affecting schools. Please display and share the reporting link with staff and stakeholders so issues requiring attention are raised through the system.
What can I report?
Anything affecting a Ministry-managed facility. These are common areas — the category is only a guide.
- Buildings & facilities
- Water & sanitation
- Electricity
- Technology
- Safety
- Dormitories
- School resources
- Operational services
- Other Ministry facilities
Frequently asked
Do I need an account?
No. You verify your email with a one-time code — there is no password to create or remember. Access lasts two hours in the same browser.
How do I track my report?
Use the tracking number we email you, together with the email address you reported from, on the “Track your report” page.
What information will I need?
The region and place affected, a short title and description of the problem, and optionally up to three photos.
Can I provide additional information later?
Yes. The original report becomes part of the official record and cannot be edited, but you can add follow-up information at any time.
Who can see my report?
Only the responsible Ministry office. Your photos, personal details and internal Ministry notes are never shown publicly.
What happens after I submit a report?
You receive a tracking number by email and the report is routed to the officials responsible for acting on it, while Ministry oversight teams can monitor progress.
What should I do in an emergency?
This platform is not an emergency service. For fire, medical, police or any immediate threat to safety, contact the appropriate emergency service directly.
Privacy: your personal information is used only to manage the report you submit and to keep you informed of its progress.
See something that needs attention?
Report it so the responsible team can act.
No account required · Tracking provided after submission