A public service of the Ministry of Education
Report a problem. Track its resolution.
Report maintenance, infrastructure, safety, technology, and operational issues affecting Ministry-managed schools, dormitories, departments, and offices.
Public service
Report an issue
Tell us what happened, where it occurred, and attach supporting photos. You will receive a tracking number by email.
Public service
Track your report
Enter your tracking number and the email address used when submitting the report.
For authorised Ministry personnel
Ministry staff portal
Review assigned reports, update progress, communicate with reporters, and monitor resolution timelines.
Reports are reviewed by the responsible Ministry office and routed to the appropriate team.
What can I report?
See examples of issues you can report
- • Building and maintenance problems
- • Water, sanitation, or electrical issues
- • Furniture and equipment problems
- • ICT and connectivity issues
- • Safety and accessibility concerns
- • Dormitory living conditions
Emergencies: for immediate threats to safety, contact the relevant emergency service. Do not use this portal for urgent emergencies.
How it works
- 1
Verify your email
Enter your email address and confirm it with the 8-digit code we send you.
- 2
Submit your report
Describe the issue, select the region and place, and attach up to three photos.
- 3
Follow its progress
Use your tracking number and email to check the status until the issue is resolved.
Privacy: your personal information is used only to manage the report you submit and to keep you informed of its progress.